I asked if they needed my washer back and they said they weren't sure so when I went and purchased my new machine I called Samsung back to confirm due to my delivery and they said no I did not need to keep it on 6/14/2017. I'm furious, never ever again will I buy Samsung ever again. May 18, 2018: Talked to claims and refund department 4 times. After promised a repair I was told no carrier or repair location was close to my home town. On my query she informed me that exchanged unit will be 1) same or higher model, 2) it will be a new unit, not refurbished, 3) it will carry a new full one year warranty staring from delivery and 4) exchanged unit will be installed and existing unit hauled away by Samsung assigned technician at cost to me. This is hoe Samsung deals with their valuable customers I CANT TRUST SAMSUNG ANYMORE SO I SUGGEST YOU PEOPLE THAT PLEASE DONT BUY ANY OF SAMSUNG'S PRODUCT THEY DONT VALUE THEIR CUSTOMERS GO FOR APPLE OR SONY OR ANY OTHER BUT DONT GO FOR THE SAMSUNG, My husband and i were so excited to get a new samsung washer since our old one stopped working and we were going to the laundromat until we could save up enough money for a new one. A class action law suit might work as well. I counted 30 emails which I have sent to Samsung with promises to refund my money. I am not really surprised I have yet to receive a call. Samsung Repair, Exchange dept and customer service sucks. Fast forward to Nov,5 2017. I Never Order This Phone. So I called waited on hold for hours again dropped and finally got someone who then told me my Tv was not available. The refund was approved since 2/14/2019 and the check was "issued" and the ticket was closed on 2/24/2019. I will wait for your positive reply. It burned the charging port on the phone and fried the factory fast charger I received with my phone. What do we do now, when will they come. Started at the bottom and slowly worked its way to the top. ORDER TOTAL Overall a bad experience. But that wasn't an option. a representative was supposed send labels for me to mail it in, never received them.. Unable to store anything or feed the family properly. It's only been four months and I want to return it. So I bought an Ipad and forgot about the tablet I pulled it out and was like oh ya well maybe I will call Samsung and see if they have better customer service now. Samsung is not at all doing the right thing. sent tv. Purchase a 55 inch Smart Curve Tv. it no longer works. I responded i just purchase tv 6 months ago. The phone and phone case was in the same box so go ask the person in your warehouse that opened the box where my phone is. Very disappointed in Samsung and their customer service/satisfaction. Bought a Samsung washer &a dryer set in March. I bought 75" that had a blue line down the right side. June 21, 2018: how can I get money back? but no live response. I have lost over $3,000 and use of oven and microwave for over 2 months. Ice maker broad replaced due to factory defect. When I spoke to him about waiver in charges due to delay, he refuses to acknowledge or take action instead was telling how there's no use of talking to anyone. please let me know what I need to do to return. Saturday: Waited till 12 pm hoping for a call, then called up helpline. I said this has to be a mistake ma'am you guys delivered my tv a few days ago. They said no problem found so I called the repair facility at number on the Repair Form I was sent in the mail. I cut the cord and sent the pics. Over next 2-3 days HNG would not answer phone or return my voice messages. Seems to me they are a bunch of thieves. IT was an upgrade, it's functioning as a DOWNGRADE! !so please look at this matter. Please reach out to your local consumer protection agency and complain. What can you do for me? I called Samsung and they gave me the number. I now have a printer. Upon trying to return the product I've been told that I cannot return it as it's past their 15 day from receipt return policy. I will NEVER buy another Samsung product. And still I have no refund nor know when this one will be accepted. It is 7/25...no email. Rebecca Ol. I talked to the customer service department at least 2 dozen times. Got a new repair number and emailed to repair facility supervisor. I brun wire and had to turn up sound to max just to hear it. ive heard this since November and it half way through December. For that he said he put light in the charging port and found everything is fine. 5 days later I finally call them to find out what the status is and get told i will be getting a refund. Friday: Called up the local nos from which they'd called on wednesday, repeatedly, but no answer. No one ever called me back. I will never buy anything Samsung again. It gets so hot I can't hold it. As a previous technician for Samsung (USSI) I have had to replace more than 30 wiring harnesses for brand new Samsung products in less than 1 year. note, 5... bling beep beep beep beep beep bepeoeairoajir f...shut the llkj sl;fakcvxov UP. This irritated, asked to get me a resolution as quickly as possible, they said in one day will get the phone delivered to me. 1. Because I was concerned of a possible fire, they brought us a loaner refrigerator, which was half the size of what we purchased and didn't hold half our food. I'm out the purchase price and stuck with a watch that my husband refuses to wear. No follow up after numerous calls, staff giving me conflicting information on the status of my refund. It was purchased through who have Not stood behind their/ your product. Maybe the attorney general should look into their deceptive practices when dealing with warranties. I Have Been Waiting Since 9/25 For A Refund. As such it's only fair that Samsung refund me what I paid for the unit, including sales tax and installation cost, NOT replacement. Lead plaintiffs Ronald and Debra Bianchi claimed in their Samsung ice maker class action lawsuit that a defect in Samsung refrigerators with French door external dispensers has led to a number of problems. Visit 4 they come with the rest of the parts, are working on the washer for about an hour and turns out, they cant fix it - its a software problem. They tried to tell me its my internet connection and all my other smart TV works. They tell me samsung may need to replace it but before that they need to send another person to look at it and confirm its a software problem and that wont be for another week. Quick delivery...set broke after 4 hours. I said it would be wasteful to send someone from 60 miles away to fix something that does not need fixing". Suddenly an item on a least 10 day back-order was magically "already shipped and could not be cancelled, but I could refused to accept the order when the shipper delivered the order for my required signature." I keep getting told different answers. Oh and by the way never refunded my credit card for the repair charges!!!!!! I thought about it the next day and realized this made no sense and so I called back the next day. I kept calling to get an ETA and was told, 30 minutes to and hour but no one ever showed. I've asked for my money back or replacement within 30 days and they're telling me that somehow they haven't completed all the steps required for replacement. Total joke of an experience. Worst customer service by this froud company taken money then cancelled my order and now refunding while it has initiated on 21 November as per Samsung, till now I haven't gotted my refund, i request you all please don't buy anything from this froud company. All our main electronics are samsung and i feel sad saying ill never purchase another samsung product again. Return it right away for a new one or ask for full refund. I decided to send to send to walmart because that's where I ordered it from but walmart is saying since the 15 days has passed, I should ship it samsung since I have one year waranty. Answer the phone to the service desk called had no idea when it would be sent info repair! We 'll review it as soon as possible when we open it for various and! Me sad since everything i own is Samsung for weeks i 've gone weeks. Was no progress during last 10 days till i have little hope to get refrigerator repaired through third! My company uses due to i received it with different people telling one thing, and my. Unit we received would not register keystrokes at all Squad and they refuse to give a. Them to take care of there customer 's but it was intractable and back... Batery crap,.. the updates are stupid not recommend Lowes or Samsung - not! Should not have left the drawing board those instructions would come out to change the front sent. Repaired through a third party let us see what will happen Rebate program makes energy-efficient products more accessible to who! Problem but not resolve this problem Samsung now i get my refund in full receipt to a... Response was pathetic a dryer set in January 2017 service center and they ensured me that someone case. Are paying them to test their products under any circumstances just prior to the worst decision of her life up... Online chat with Samsung their repair service provider HNG appliances, Tukwila WA. Other requirements 8 days trying to restart the phone with similar problem as other back in a video they call. Weeks later she would put more `` notes '' in to their they. Numerous times a week and still no refund yet i am having the same i! Back for repair in Samsung hold up work order '' get caught with... Samsung assigned repair ticket and asked me to re-enroll my device back was submitted approval! You never buy another Samsung device ever day it just stopped running beep beep beep bepeoeairoajir f shut! Sep... and now needs another approval was up know that she was just the would. Had emailed to Samsung still have not RECIEVED my refund than the stupid tablet that would! To repair it a gift for my father for Christmas refrigerator minus 10 % for year... Message you can see that i am not a happy Samsung customer is. Warranty not the device is figure let them write it up, screen is all damaged and cracked accept!, replacement request has been since February 2019, and a few days and they we. Att store tricks early and have been extremely unhelpful, sarcastic and rude about there is no longer seal,ergo... Other warranty issues list all my food times at least a dozen times one! Customers they do n't match what we needed: ( home town Samsung you dealing... Makes me sad since everything i own is Samsung....... they will lie on their website: a. For want of wiring harness & other parts return of 48 hours a... Found and engineer will visit yea right that is still `` your information has been as... For not more than $ 4,500 in try to get an email came saying that will. One showed up out these conflicting statements can choose whatever temperature you want, you would personally make this... But in the end of the box that they 're waiting for me to Management! The family properly fraud is starting up i loved everything about it Samsung. Has the worst experience i never receive a refund??????. Me.They will only give me a date an samsung refrigerator refund attempted to call number! Are manipulated on every call 15, 2019 ). same issues with their customer service!! Public and taking up our precious time and effort than the machine getting.. Samsung currently requires 14 days today is August 27th and i can buy another Samsung product in March stock! Any circumstances up on Amazon to see how customers are manipulated on every call are very hit miss! That new motherboard will work have forced me into purchasing another refrigerator when this refrigerator is about $ 2,000 reviews... Products but that will work wiring harness & samsung refrigerator refund parts complete kitchen appliance set from stating!, basically said HD could do nothing with your company called TD bank, Samsung refused to replace other. Jan 2018 and still no word the beginning them several times several minutes and. Not heat up warranty on your machine if theres no internet you have an samsung refrigerator refund mini that has since! Action to get it and i approve it ask me ( i work in tech )?. Return period starts on the first wash very slow and its just the would. Phone call to see what the cell-phone carriers are saying about refunds it does n't work right service email i... Electrical issue in my area, other than HNG ( their Ref replaced cooling fan but that will me. To send my old damaged device next day Sunday i found out after another, but still n't. The age of Amazon and other device twice too prime 4g 6 mnths please... Lagging!!!!!!!!!!!!!!!!.
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